1. Refund Eligibility
We at Cutout Pixels strive to provide high-quality clipping path, photo editing services to our customers. However, we understand that there may be situations where a refund is necessary. Refunds will be considered under the following circumstances:
a. Unsatisfactory Service: If you are dissatisfied with the quality of the photo editing, clipping path service provided after your follow up comments and can provide valid reasons for your dissatisfaction.
b. Service Errors: In the event of errors or mistakes on our part that result in a substandard service.
c. Non-Delivery: If, for any reason, we fail to deliver the edited images within the agreed-upon timeframe.
2. Refund Process
a. Contact Support: To initiate a refund request, please contact our customer support team at support@cutoutpixels.com within 3 days from the date of service completion.
b. Provide Details: Clearly explain the reasons for your refund request, providing relevant details, and, if applicable, attaching supporting documentation or images illustrating the issues.
c. Evaluation: Our team will review your request and the provided information. We may request additional details or clarification if needed.
d. Decision: We will notify you of our decision regarding the refund within 5 business days. If approved, the refund will be processed through the original payment method.
3. Non-Refundable Situations
a. Change of Mind: Refunds will not be granted for cases where the customer simply changes their mind after the service has been completed.
b. Providing Incorrect Information: If the quality issues arise due to inaccurate or incomplete information provided by the customer during the order placement.
4. Contact Information
For any questions or concerns regarding our refund policy, please contact our customer support team at:
support@cutoutpixels.com
Note: This refund policy is subject to change without notice. Please review it periodically for any updates.