Our delivery system is very simple. We deliver our services through our dashboard or we transfer or Google Drive (as per customer requirements). Please see the below details:
1. Turnaround Time:
We understand the importance of timely delivery. Our standard turnaround time for image editing services is 24 hours. This timeframe begins once we receive the complete set of instructions and necessary files from the client.
2. Rush Orders:
For clients with urgent requirements, we offer rush order services. Additional charges may apply for expedited processing, and the exact fee will be communicated to the client before confirming the order.
3. Delivery Methods:
We deliver the edited images through the following methods:
Digital Download: Once the editing process is complete, clients will receive an email notification with a link to download the edited images. The download link will remain active for 3 days.
Online Gallery: In certain cases, we may provide clients access to an online gallery where they can view and download their edited images securely.
4. Revisions:
We value client satisfaction, and our team is committed to delivering high-quality results. If clients are not satisfied with the initial edits, we provide a revision process. Clients can submit specific feedback, and we will make the necessary adjustments to meet their expectations. Please note that the number of included revisions depends on the service package selected by the client.
5. Communication:
We keep our clients informed about the progress of their order through regular updates. Clients will receive notifications at key stages, such as when the images are received, when the editing process begins, and when the final edits are ready for download.
6. File Formats:
The edited images will be delivered in the agreed-upon file format, which is typically JPEG or PNG. If clients have specific format requirements, they should communicate them at the time of placing the order.
7. Confidentiality:
We prioritize the security and confidentiality of our clients’ images. All files are handled with the utmost care, and our team adheres to strict confidentiality policies. We do not share, sell, or use client images for any purpose other than the agreed-upon editing services.
8. Payment Confirmation:
Clients must confirm payment for the services before the edited images are delivered. We accept payment through PayPal and 2Checkout.
9. Contact Information:
For any questions or concerns regarding our delivery policy, clients can contact our customer support team at info@cutoutpixels.com
We are following the above delivery policy, and any updates will be communicated to clients through our website and other communication channels.
Thank you for choosing Cutout Pixels for your image editing needs!